| 題名: | An Integration of Kano’s Model and Exit-Voice Theory: A Case Study |
| 作者: | 李友錚
Lee, Yu-Cheng |
| 貢獻者: | 科技管理學系
Technology Management |
| 關鍵詞: | Kano’s Model;Medical Service Quality;Customer Satisfaction;Customer Loyalty |
| 日期: | 2009 |
| 上傳時間: | 2014-07-07 21:40:20 (UTC+8) |
| 摘要: | The purpose of this study was to examine overall customer satisfaction associated with
medical service quality in Taiwan by integrated Kano’s model and customer satisfaction index
model. Another purpose was to confirmed nonlinear and asymmetric relationsh |
| 顯示於類別: | [科技管理學系] 期刊論文
|
