An Integration of Kano’s Model and Exit-Voice Theory: A Case Study

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Title:	An Integration of Kano’s Model and Exit-Voice Theory: A Case Study
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Keywords:	Kano’s Model;Medical Service Quality;Customer Satisfaction;Customer Loyalty
Date:	2009
Issue Date:	2014-07-07 21:40:20 (UTC+8)
Abstract:	The purpose of this study was to examine overall customer satisfaction associated with medical service quality in Taiwan by integrated Kano’s model and customer satisfaction index model. Another purpose was to confirmed nonlinear and asymmetric relationsh
Appears in Collections:	[Department of Technology Management] Journal Articles

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