| 题名: | An Integration of Kano’s Model and Exit-Voice Theory: A Case Study |
| 作者: | 李友錚
Lee, Yu-Cheng |
| 贡献者: | 科技管理學系
Technology Management |
| 关键词: | Kano’s Model;Medical Service Quality;Customer Satisfaction;Customer Loyalty |
| 日期: | 2009 |
| 上传时间: | 2014-07-07 21:40:20 (UTC+8) |
| 摘要: | The purpose of this study was to examine overall customer satisfaction associated with
medical service quality in Taiwan by integrated Kano’s model and customer satisfaction index
model. Another purpose was to confirmed nonlinear and asymmetric relationsh |
| 显示于类别: | [科技管理學系] 期刊論文
|
