Applying Kano's model to analyze the tourism region of the public transportation service quality-liujia railway station to Neiwan scenic area case study

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题名:	Applying Kano's model to analyze the tourism region of the public transportation service quality-liujia railway station to Neiwan scenic area case study
作者:	林祥生 LIN, HSIANG-SHENG
贡献者:	運輸科技與物流管理學系 Transportation Technology and Logistics Management
关键词:	服務品質 Kano’s Model;Service Quality;Public Transportation;Tourism
日期:	2012
上传时间:	2014-07-28 11:50:25 (UTC+8)
摘要:	This study uses Kano’s model to analyze the service qualities of public transportation in tourism regions by a case study of the Liujia Railway Station to Neiwan to understand what patrons consider as service quality. The results found that the attractive This study uses Kano’s model to analyze the service qualities of public transportation in tourism regions by a case study of the Liujia Railway Station to Neiwan to understand what patrons consider as service quality. The results found that the attractive
显示于类别:	[運輸科技與物流管理學系] 期刊論文

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ApplyingKano'smodeltoanalyzethetourismregionofthepublictransportationservicequal.pdf		26Kb	Adobe PDF	423	检视/开启

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