Applying Kano's model to analyze the tourism region of the public transportation service quality-liujia railway station to Neiwan scenic area case study

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Title:	Applying Kano's model to analyze the tourism region of the public transportation service quality-liujia railway station to Neiwan scenic area case study
Authors:	林祥生 LIN, HSIANG-SHENG
Contributors:	運輸科技與物流管理學系 Transportation Technology and Logistics Management
Keywords:	服務品質 Kano’s Model;Service Quality;Public Transportation;Tourism
Date:	2012
Issue Date:	2014-07-28 11:50:25 (UTC+8)
Abstract:	This study uses Kano’s model to analyze the service qualities of public transportation in tourism regions by a case study of the Liujia Railway Station to Neiwan to understand what patrons consider as service quality. The results found that the attractive This study uses Kano’s model to analyze the service qualities of public transportation in tourism regions by a case study of the Liujia Railway Station to Neiwan to understand what patrons consider as service quality. The results found that the attractive
Appears in Collections:	[Department of Transportation Technology and Logistice Management] Journal Articles

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