Due to the increase in the diversity and complexity of the society and since most social activities are participated by large groups of people, the needs of people for security services increased over the years and the demand for the quality of the security services increased along with it. Traditional security management emphasized on using bodyguards because of their strong physique and quick reactions but it does not have deep evaluation and control on the entire service process of security management. To overcome the shortcomings of the traditional security management, the two purposes of this study are: 1. to establish a service blueprint of the security management to display the service process through graphic visual. 2. Using the service blueprint of security management as basis, compute the risk priority number (RPN) based on the occurrence rating (O), severity rating (S) and detection rating (D) of each potential failure modes through failure mode and effect analysis (FMEA) to evaluate high potential failure modes of RPN and maintain it at a lowest risk.
