| Title: | APPLICATION OF SERVICE BLUEPRINT AND FMEA IN SECURITY MANAGEMENT |
| Authors: | 賀力行
Ho, Li-Hsing |
| Contributors: | 科技管理學系
Technology Management |
| Keywords: | Security Management;Service Blueprinting;Failure Mode and Effects |
| Date: | 2010 |
| Issue Date: | 2014-07-08 10:01:50 (UTC+8) |
| Abstract: | Due to the increase in the diversity and complexity of the society and since
most social activities are participated by large groups of people, the needs of people for
security services increased over the years and the demand for the quality of the security
services increased along with it. Traditional security management emphasized on using
bodyguards because of their strong physique and quick reactions but it does not have
deep evaluation and control on the entire service process of security management. To
overcome the shortcomings of the traditional security management, the two purposes of
this study are: 1. to establish a service blueprint of the security management to display
the service process through graphic visual. 2. Using the service blueprint of security
management as basis, compute the risk priority number (RPN) based on the occurrence
rating (O), severity rating (S) and detection rating (D) of each potential failure modes
through failure mode and effect analysis (FMEA) to evaluate high potential failure
modes of RPN and maintain it at a lowest risk. |
| Appears in Collections: | [Department of Technology Management] Teachers Books
|
