Using Kano ’s Model to Evaluate Employee Satisfaction-as Applied for Taiwanese High-Tech Industry

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Title:	Using Kano ’s Model to Evaluate Employee Satisfaction-as Applied for Taiwanese High-Tech Industry
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Date:	2006
Issue Date:	2014-07-07 21:42:20 (UTC+8)
Abstract:	Nowadays, service quality is rccognizcd in common as a dccisivc factor toward cntcrprisc succcss in currcent enviromment of extreme competitiveness. Whether service quality is good or bad is in turn depending on employees. Satisfactory customers come from
Appears in Collections:	[Department of Technology Management] Journal Articles

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