Benchmarking of standard hotel service quality by KD-IPA model

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Title:	Benchmarking of standard hotel service quality by KD-IPA model
Authors:	賀力行 Ho, Li-Hsing
Contributors:	科技管理學系 Technology Management
Keywords:	standard hotels;service quality;Kano’s Model;DEMATEL;IPA
Date:	2011
Issue Date:	2014-07-07 21:28:13 (UTC+8)
Abstract:	This study expects to establish the dimensions and evaluation items regarding standard hotel service quality from the perspectives of industry representatives, scholars and experts, competent authorities, and consumers. Meanwhile, through the actual ex
Appears in Collections:	[Department of Technology Management] Journal Articles

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