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    DateTitleAuthors
    2006 台灣溫泉旅遊滿意度與滿意提昇策略-以國外觀光客觀點 鄧維兆
    2007 品質管理文化、品質意識、服務行為與經營績效:台灣國際觀光旅館業之實證研究 鄧維兆
    2009 服務品質關鍵因素之探討--結合顧客與管理者觀點之兩階段模式 蔡明春

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