A Transformation Function Corresponding to IPA and Gap Analysis
for Constructing a Comprehensive Resource Distribution Model

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題名:	A Transformation Function Corresponding to IPA and Gap Analysis for Constructing a Comprehensive Resource Distribution Model
作者:	林淑萍 Lin, shu-ping
貢獻者:	科技管理學系 Technology Management
關鍵詞:	Service Quality;Gap analysis;Importance-Performance analysis (IPA);IPGA model.
日期:	2007
上傳時間:	2014-06-27 01:11:24 (UTC+8)
摘要:	In today’s world of fierce competition, rendering service quality is crucial for subsistence and success for its significant influence on customer satisfaction and loyalty to the organizations. Given that, the related researches were blossoming into the p
顯示於類別:	[科技管理學系] 研討會論文

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