A Transformation Function Corresponding to IPA and Gap Analysis
for Constructing a Comprehensive Resource Distribution Model

CHUR > College of Management > Department of Technology Management > Seminar Papers > Item 987654321/30802

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/30802

Title:	A Transformation Function Corresponding to IPA and Gap Analysis for Constructing a Comprehensive Resource Distribution Model
Authors:	林淑萍 Lin, shu-ping
Contributors:	科技管理學系 Technology Management
Keywords:	Service Quality;Gap analysis;Importance-Performance analysis (IPA);IPGA model.
Date:	2007
Issue Date:	2014-06-27 01:11:24 (UTC+8)
Abstract:	In today’s world of fierce competition, rendering service quality is crucial for subsistence and success for its significant influence on customer satisfaction and loyalty to the organizations. Given that, the related researches were blossoming into the p
Appears in Collections:	[Department of Technology Management] Seminar Papers

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