An integration of Kano’s model and exit-voice theory–a study of medical service in Taiwan

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题名:	An integration of Kano’s model and exit-voice theory–a study of medical service in Taiwan
作者:	李友錚 Lee, Yu-Cheng
贡献者:	科技管理學系 Technology Management
关键词:	Kano’s model;Medical service quality;Customer satisfaction;Customer loyalty
日期:	2007
上传时间:	2014-06-27 00:51:26 (UTC+8)
摘要:	The purpose of this study was to examine overall customer satisfaction associated with medical service quality in Taiwan by integrated Kano’s model and customer satisfaction index model. Another purpose was to confirmed nonlinear and asymmetric relationsh
显示于类别:	[科技管理學系] 研討會論文

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