An integration of Kano’s model and exit-voice theory–a study of medical service in Taiwan

CHUR > College of Management > Department of Technology Management > Seminar Papers > Item 987654321/30157

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Title:	An integration of Kano’s model and exit-voice theory–a study of medical service in Taiwan
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Keywords:	Kano’s model;Medical service quality;Customer satisfaction;Customer loyalty
Date:	2007
Issue Date:	2014-06-27 00:51:26 (UTC+8)
Abstract:	The purpose of this study was to examine overall customer satisfaction associated with medical service quality in Taiwan by integrated Kano’s model and customer satisfaction index model. Another purpose was to confirmed nonlinear and asymmetric relationsh
Appears in Collections:	[Department of Technology Management] Seminar Papers

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