A pilot study of Taiwan customer satisfaction index model- automobile industry

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Title:	A pilot study of Taiwan customer satisfaction index model- automobile industry
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Keywords:	SEM;TCSI;automobile industry
Date:	2006
Issue Date:	2014-06-27 00:39:32 (UTC+8)
Abstract:	Customer satisfaction not only has a direct effect on the primary source of future revenue, but also to be considered as the best indicator of company’s future profit. Taiwan Customer Satisfaction Index (TCSI) is a national index to measure the cumulative
Appears in Collections:	[Department of Technology Management] Seminar Papers

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