全民健康保險制度於西元1995年開辦，固然提供民眾良好的醫療服務，但卻產生許多附加的問題，如健保虧損問題。本研究以Kano二維品質模式及IPA重要度績效表現法進行分析，來尋找健保局的服務品質的關鍵因子。 Taiwan’s national health insurance provides residents good health care since 1995. But it brings out many of the problems such as budget deficit, and so on. Thus this research focuses on bureau of national health insurance and uses Kano two-dimensional mo
