A conceptual framework of the customer satisfaction measurement for Taiwan’s hotel industry

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題名:	A conceptual framework of the customer satisfaction measurement for Taiwan’s hotel industry
作者:	謝玲芬 Hsieh, Ling-Feng
貢獻者:	科技管理學系 Technology Management
關鍵詞:	Customer satisfaction;Hotel industry;Customer relationship management (CRM)
日期:	2006
上傳時間:	2014-06-27 00:16:37 (UTC+8)
摘要:	The 21st century has been identified as a time for both tourism and high-tech industries. According to World Travel & Tourism Council’s forecast, a tremendous growth in leisure travel would boost the tourism industry all over the world. Taiwan, well known
顯示於類別:	[科技管理學系] 研討會論文

文件中的檔案:

檔案	描述	大小	格式	瀏覽次數
AconceptualframeworkofthecustomersatisfactionmeasurementforTaiwan'shotelindustry.pdf		28Kb	Adobe PDF	542	檢視/開啟

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