A conceptual framework of the customer satisfaction measurement for Taiwan’s hotel industry

CHUR > College of Management > Department of Technology Management > Seminar Papers > Item 987654321/29051

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/29051

Title:	A conceptual framework of the customer satisfaction measurement for Taiwan’s hotel industry
Authors:	謝玲芬 Hsieh, Ling-Feng
Contributors:	科技管理學系 Technology Management
Keywords:	Customer satisfaction;Hotel industry;Customer relationship management (CRM)
Date:	2006
Issue Date:	2014-06-27 00:16:37 (UTC+8)
Abstract:	The 21st century has been identified as a time for both tourism and high-tech industries. According to World Travel & Tourism Council’s forecast, a tremendous growth in leisure travel would boost the tourism industry all over the world. Taiwan, well known
Appears in Collections:	[Department of Technology Management] Seminar Papers

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