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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/28758


    Title: 以TCSI模式評估新竹科學工業園區之民眾滿意度
    Authors: 賀力行
    Ho, Li-Hsing
    Contributors: 科技管理學系
    Technology Management
    Keywords: 台灣顧客滿意度模式;新竹科學工業園區;結構方程模式
    Date: 2008
    Issue Date: 2014-06-27 00:08:21 (UTC+8)
    Abstract: 科技產業之於全球，乃至於單一國家之經濟發展，均扮演重要之角色。TCSI 目前
    含括了組成 60%GDP 的 44 個產業，台灣科技產業目前對 GDP 的貢獻約為 32%左右，
    故就國家顧客滿意度的衡量而言，科技產業的重要性當不可言喻。宏觀上，顧客滿意指
    標可用以評價國民經濟體系運行品質的好壞，而現代品質管理的觀念，已逐漸自重視顧
    客滿意度(customersatisfaction)移轉至重視利害關係人滿意度(stakeholdersatisfaction)。
    衡諸新竹科學園區過去的成功經驗，亦得以驗證利害
    Appears in Collections:[Department of Technology Management] Seminar Papers

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