A complementary methodology to probabilistic approach to measure banking service quality

CHUR > College of Management > Industrial Management > Seminar Papers > Item 987654321/27941

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/27941

Title:	A complementary methodology to probabilistic approach to measure banking service quality
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	工業管理學系 Industrial Management
Keywords:	service quality;Kano’s model;AHP
Date:	2005
Issue Date:	2014-06-26 23:43:48 (UTC+8)
Abstract:	Banking industry has been a well-developed sector in Taiwan. The high similarity level among financial institutions makes banks not easy to increase profit spreads through product innovation and development. Therefore, the improvement of service quality
Appears in Collections:	[Industrial Management] Seminar Papers

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