Chung-Hua University Repository:Item 987654321/39782
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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/39782


    Title: Service Quality Gaps Analysis based on Fuzzy Linguistic SERVQUAL with a Case Study in Hospital Out-patient Services
    Authors: 李友錚
    Lee, Yu-Cheng
    Contributors: 科技管理學系
    Technology Management
    Keywords: 缺口分析;模糊語意
    gap analysis;fuzzy linguistic
    Date: 2010
    Issue Date: 2014-07-07 21:39:00 (UTC+8)
    Abstract: 本文發展缺口分析模糊語意問卷以評估醫院服務品質
    This paper proposed a new method implemented fuzzy linguistic on gap analysis to evaluate hospital service quality
    Appears in Collections:[Department of Technology Management] Journal Articles

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