A new method to identify the category of the quality attributes

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Title:	A new method to identify the category of the quality attributes
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Keywords:	?Kano’s model;attribute category;service quality;customer satisfaction
Date:	2009
Issue Date:	2014-07-07 21:38:21 (UTC+8)
Abstract:	?Since Kano et al. (1984) proposed the two-dimension quality model, it was widely accepted and applied. Yet there are still arguments raised, especially the identification method of its attribute. Later on some scholars proposed some corrective meth
Appears in Collections:	[Department of Technology Management] Journal Articles

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