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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/39758


    Title: A Service Quality Measurement Architecture for Hot Spring Hotels in Taiwan
    Authors: 謝玲芬
    Hsieh, Ling-Feng
    Contributors: 科技管理學系
    Technology Management
    Keywords: Hot Spring Hotels;Service Quality;Analysis Network Process (ANP)
    Date: 2008
    Issue Date: 2014-07-07 21:35:15 (UTC+8)
    Abstract: This research explores customer's expectations of service quality in
    hot spring hotels in Taiwan. Based on the five dimensions of service quality in
    the PZB model, a specialist questionnaire is utilised to establish a complete
    service quality evaluation f
    Appears in Collections:[Department of Technology Management] Journal Articles

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