Service failures identification: The involvement of the interrelation effect in service practices

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题名:	Service failures identification: The involvement of the interrelation effect in service practices
作者:	蔡明春 Tsai, Ming-Chun
贡献者:	企業管理學系 Business Administration
关键词:	Service failures;Customer’s/Manager’s perception;interrelationship effect;DEMATEL
日期:	2011
上传时间:	2014-06-27 10:38:09 (UTC+8)
摘要:	The emergence of new information technologies (IT) changed the way organizations carried out their day-to-day operations. In view of the significant capital investments and expenditures with the IT service, organizations were concerned about what the impa
显示于类别:	[企業管理學系] 期刊論文

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