A Kano Two-dimensional Quality Model in Taiwan’s Hot Spring Hotels Service Quality Evaluations

CHUR > College of Management > Department of Finance > Journal Articles > Item 987654321/35410

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/35410

Title:	A Kano Two-dimensional Quality Model in Taiwan’s Hot Spring Hotels Service Quality Evaluations
Authors:	李堯賢 Lee, Yao-Hsien
Contributors:	財務管理學系 Finance
Keywords:	Kano;pricing;marketing
Date:	2006
Issue Date:	2014-06-27 10:38:00 (UTC+8)
Abstract:	Recently, the hot spring recreation activity has become an important leisure activity of the tourism industry in Taiwan. Therefore, activity-related issues such as service quality, pricing, marketing, and safe/security have been extensively investigated.
Appears in Collections:	[Department of Finance] Journal Articles

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