Chung-Hua University Repository:Item 987654321/35366
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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/35366


    Title: A transformation function corresponding to IPA and gap analysis
    Authors: 蔡明春
    Tsai, Ming-Chun
    Contributors: 企業管理學系
    Business Administration
    Keywords: service quality;gap analysis;importance-performance analysis (IPA)
    Date: 2009
    Issue Date: 2014-06-27 10:36:45 (UTC+8)
    Abstract: In today’s world of fierce competition, rendering service quality is crucial for
    subsistence and success for its significant influence on customer satisfaction and
    loyalty to organisations. Given that, related research has expanded into the purview
    of bot
    Appears in Collections:[Department of Business Administration] Journal Articles

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