Chung-Hua University Repository:Item 987654321/35358
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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/35358


    Title: Service Quality, Relationship Quality and Customer Loyalty in Taiwanese Internet Banks
    Authors: 趙瑀
    Chao, Yu
    Contributors: 企業管理學系
    Business Administration
    Keywords: service quality;relationship quality;customer loyalty;Internet bank;Taiwan
    Date: 2011
    Issue Date: 2014-06-27 10:36:36 (UTC+8)
    Abstract: Deregulation of financial institutions has been competition in the Taiwanese banking industry. The advent of e-commerce has increased the importance of consumer financing operations. Network banking helps banks to develop relationship marketing, thus impr
    Appears in Collections:[Department of Business Administration] Journal Articles

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