Service Quality, Customer Satisfaction, Customer Trust, and Loyalty in an e-Bank Context

CHUR > College of Management > Department of Business Administration > Journal Articles > Item 987654321/35353

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/35353

Title:	Service Quality, Customer Satisfaction, Customer Trust, and Loyalty in an e-Bank Context
Authors:	趙瑀 Chao, Yu
Contributors:	企業管理學系 Business Administration
Keywords:	service quality;customer satisfaction;customer loyalty;banking industry;e-banking
Date:	2012
Issue Date:	2014-06-27 10:36:30 (UTC+8)
Abstract:	In this study a research model was proposed to examine the relationships between service quality, customer satisfaction in, customer trust of, and loyalty to Taiwanese e-banks. Questionnaires were completed by 442 respondents who had experience with e-ban
Appears in Collections:	[Department of Business Administration] Journal Articles

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