Building a new SQ decision-making model to improve the service quality of vocational training

CHUR > College of Management > Department of Technology Management > Seminar Papers > Item 987654321/30838

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/30838

Title:	Building a new SQ decision-making model to improve the service quality of vocational training
Authors:	林淑萍 Lin, shu-ping
Contributors:	科技管理學系 Technology Management
Keywords:	service quality;importance-performance-gap analysis (IPGA);Kano model;vocational training
Date:	2010
Issue Date:	2014-06-27 01:12:45 (UTC+8)
Abstract:	As the financial tsunami hit around the world’s economy, numerous industries were forced to response to the problem of overcapacity by substantial layoffs. In this business cycle, Taiwan's unemployment rate in a single month has reached to 6% in 2009. The
Appears in Collections:	[Department of Technology Management] Seminar Papers

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