Development of Airport Service Quality Warning Model: An Empirical Study on Songshan Airport

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Title:	Development of Airport Service Quality Warning Model: An Empirical Study on Songshan Airport
Authors:	林淑萍 Lin, shu-ping
Contributors:	科技管理學系 Technology Management
Keywords:	airport;service quality (SQ);SQ warning model;two-dimensional improvement opportunity matrix (IOM);back-propagation neural network
Date:	2010
Issue Date:	2014-06-27 01:11:53 (UTC+8)
Abstract:	As the industry structure in Taiwan continues to change, the contribution of the service industry in the economic growth rate increases every year. Thus, to increase customer satisfaction and loyalty and to become sustainable in today’s highly competitive
Appears in Collections:	[Department of Technology Management] Seminar Papers

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