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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/30026


    Title: To categorize the quality attribute-a new method
    Authors: 李友錚
    Lee, Yu-Cheng
    Contributors: 科技管理學系
    Technology Management
    Keywords: Kano’s model;Attribute category;Service quality;Customer satisfaction.
    Date: 2007
    Issue Date: 2014-06-27 00:47:17 (UTC+8)
    Abstract: Since Kano et al. (1984) proposed the two-dimension quality model, it was widely
    accepted and applied. But there are still arguments raised, especially the identification
    method of quality attribute, later some scholars proposed some corrective methods, b
    Appears in Collections:[Department of Technology Management] Seminar Papers

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