Using asymmetric Inverted Normal loss function construct a comprehensive index for measurement of overall service quality

Chung-Hua University Repository > 管理學院 > 科技管理學系 > 研討會論文 > Item 987654321/29859

請使用永久網址來引用或連結此文件: http://chur.chu.edu.tw/handle/987654321/29859

題名:	Using asymmetric Inverted Normal loss function construct a comprehensive index for measurement of overall service quality
作者:	李友錚 Lee, Yu-Cheng
貢獻者:	科技管理學系 Technology Management
關鍵詞:	SERVQUAL;Taguchi loss function;Service quality
日期:	2006
上傳時間:	2014-06-27 00:41:53 (UTC+8)
摘要:	The service quality is an important link in the cycle of service provision, SERVQUAL developed by Parasuraman et al. was widely accepted in the domain of service quality measurement since 1988, but few of its claims remain undisputed. One of the drawbacks
顯示於類別:	[科技管理學系] 研討會論文

文件中的檔案:

檔案	描述	大小	格式	瀏覽次數
s_m530_0394.pdf		27Kb	Adobe PDF	31	檢視/開啟

在CHUR中所有的資料項目都受到原著作權保護.