Revised gap analysis by decomposition of service activities

CHUR > College of Management > Department of Technology Management > Seminar Papers > Item 987654321/29849

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/29849

Title:	Revised gap analysis by decomposition of service activities
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Keywords:	Gap analysis;PZB model;Service Quality
Date:	2006
Issue Date:	2014-06-27 00:41:28 (UTC+8)
Abstract:	The measurement of service quality is an important link in the cycle of service provision. The gap model was developed by Parasuraman et al. and it has been adopted commonly to measure service quality in many studies. However, several authors have argued
Appears in Collections:	[Department of Technology Management] Seminar Papers

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