Integrate quantitative Kano’s model and IPA to identify the key quality elements

CHUR > College of Management > Department of Technology Management > Seminar Papers > Item 987654321/29363

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Title:	Integrate quantitative Kano’s model and IPA to identify the key quality elements
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Keywords:	Importance-performance analysis;Kano’s model;quality attribute;customer satisfaction
Date:	2011
Issue Date:	2014-06-27 00:27:05 (UTC+8)
Abstract:	The aim of study is to establish a new methodology of Importance–performance analysis (IPA) to identify the key quality elements. The traditional IPA model does not take the asymmetrical and non-linear effects between customer satisfaction and quality att
Appears in Collections:	[Department of Technology Management] Seminar Papers

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