隨著消費型態的改變，「餐廳」對顧客來說已經不是單純用餐的地方，除了價格、口味，更講究完善的服務品質及創新特色。目前台灣的餐廳也逐漸向電子化發展，雖然電子化餐廳尚未完全普及，但相信應是未來發展之趨勢。因此本研究針對餐廳引進電子化服務項目，對於顧客服務品質認知的影響與分類，做一初步之研討。 With the consumption patterns change, "restaurant " is not just a dining place, for the customer’s need, manager have to notice not only price, taste, but also have to pay attention to service quality and innovation. Taiwan's restaurants are now gradually
