Using Kano’s Two-Dimensional Model and Importance-Performance Analysis to Evaluate Service Quality of the Hsin-Chu Police Office

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Title:	Using Kano’s Two-Dimensional Model and Importance-Performance Analysis to Evaluate Service Quality of the Hsin-Chu Police Office
Authors:	梁綺華 Liang, Chii-Hwa
Contributors:	科技管理學系 Technology Management
Keywords:	Kano二維品質模式；重要度績效分析；警察服務品質 Kano’s Two-Dimensional Model；Importance-Performance Analysis；Service Quality of Police Office
Date:	2011
Issue Date:	2014-06-27 00:23:34 (UTC+8)
Abstract:	過去警察所扮演的角色，已難以滿足現今民眾的需求，民眾要求的不只是生命財產的安全，更要求警察機構能提供更迅捷、便利的服務，以解決民眾最切身的問題。本研究以Kano二維品質模式結合IPA模式來分析新竹市警察局之服務品質，希望藉由此研究能提供警政機構對於後續服務改善的一項參考指標。 The roles of policemen in the past are hardly satisfied to people’s needs now. People who want not only life and property safety but also police organization offer the more quickly and convenient service in order to solve their problems. This research use
Appears in Collections:	[Department of Technology Management] Seminar Papers

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