The Evaluation of the Hot Spring Hotels Based on Consumers’ Expectation

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Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/29232

Title:	The Evaluation of the Hot Spring Hotels Based on Consumers’ Expectation
Authors:	謝玲芬 Hsieh, Ling-Feng
Contributors:	科技管理學系 Technology Management
Keywords:	hot spring hotels;PZB service quality;Analysis Network Process
Date:	2005
Issue Date:	2014-06-27 00:23:05 (UTC+8)
Abstract:	This study discusses the consumer’s expectations on the service qualities of hot spring hotels in Pei-Tou, Taiwan. Beginning with the concept of PZB service quality, in which the specialist questionnaire is developed and used to firmly establish all crite
Appears in Collections:	[Department of Technology Management] Seminar Papers

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