國民小學教師情緒勞務、工作倦怠與工作滿意度相關之研究

CHUR > College of Management > Industrial Management > Seminar Papers > Item 987654321/28931

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Title:	國民小學教師情緒勞務、工作倦怠與工作滿意度相關之研究
Authors:	鄧肖琳 Teng, Hsiao_Lin
Contributors:	工業管理學系 Industrial Management
Keywords:	情緒勞務;工作倦怠;工作滿意度;模糊區間語意變數 Emotion Labor;Job Burnout;Job Satisfaction;Fuzzy Interval Linguistic Variables
Date:	2012
Issue Date:	2014-06-27 00:13:33 (UTC+8)
Abstract:	隨著時代的變遷，教師地位日益低落，但家長對教師的期盼與要求卻日益增多。一般社會大眾對國民小學教師有著不能表達負面情緒的刻板印象，久而久之，教師的情緒自然而然的就被壓抑與忽視了。這種工作者在組織要求下，必須控制自身行為以及展現合宜的情緒，即稱為情務勞務。以往在評估情務勞務之問卷多採用李克特量表(Likert Scale)，但人的感受是無法予以切割，尺度方式無法表達出人類思維模式與感受的模糊性及不確定性；而區間語意變數能使受測者易於表態，在任兩相鄰語意變數之間作表達會較一數值更貼近人類思維模式與感受的特質。是 The status of teachers in Taiwan has gone down within the changing of time, however, the expectation and demands to teachers is not less but increasing. The public has negative stereotype impression over elementary teachers. Emotion of teachers is easily
Appears in Collections:	[Industrial Management] Seminar Papers

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