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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/28267


    Title: 國小課後照顧服務缺口之研究
    Authors: 鄧肖琳
    Teng, Hsiao_Lin
    Contributors: 企業管理學系
    Business Administration
    Keywords: 課後照顧;服務品質;FMEA;C&E matrix
    after-school care;service quality;FMEA;C&E matrix
    Date: 2012
    Issue Date: 2014-06-26 23:54:25 (UTC+8)
    Abstract: 現今教育現場上，基於生育模式、人口結構、家庭型態、婚姻狀況、勞動參與以及失業情形等結構性的誘因條件，使得課後照顧服務成為一種集體的社會事實。少子化下的衝擊，公立學校面臨招生不足、減班及超額教師的問題，加上家長對子女的教育比以往重視，期望提供孩子一個較好的學習環境與教育品質的學校，甚至於不惜讓孩子跨區就讀。服務的思維已成為帶動學校發展的趨勢，如何能衡量家長心中對品質的期望，及如何持續改善，已成為學校所關心、重視的議題。
    本研究旨在探討國小學童家長對學齡兒童課後照顧服務品質的看法，希望藉由量化方式呈現現階段服
    Today because of factors such as fertility considerations, population structure, family structure, marital status, labor force participation and unemployment situation, after-school care services as a collective social facts. Public schools facing a short
    Appears in Collections:[Department of Business Administration] Seminar Papers

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