Bridge the gaps: examining restaurant service quality from the perspectives of customers, management and employees

CHUR > College of Management > Department of Business Administration > Seminar Papers > Item 987654321/28129

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/28129

Title:	Bridge the gaps: examining restaurant service quality from the perspectives of customers, management and employees
Authors:	蔡明春 Tsai, Ming-Chun
Contributors:	企業管理學系 Business Administration
Keywords:	service quality;Gap Analysis;IPGA
Date:	2011
Issue Date:	2014-06-26 23:50:09 (UTC+8)
Abstract:	From the service triangle perspective, the three interlinked groups including customer, management and providers must work together to deliver quality service. Few studies have reported on the investigation of the gaps between the three. In this study, a
Appears in Collections:	[Department of Business Administration] Seminar Papers

Files in This Item:

File	Description	Size	Format
Bridgethegapsexaminingrestaurantservicequalityfromtheperspectivesofcustomers,man.pdf		25Kb	Adobe PDF	579	View/Open