Chung-Hua University Repository:Item 987654321/28128
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    CHUR > College of Management > Department of Finance > Seminar Papers >  Item 987654321/28128


    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/28128


    Title: An Empirical Study of the Service Quality on the Student Dormitory
    Authors: 李堯賢
    Lee, Yao-Hsien
    Contributors: 財務管理學系
    Finance
    Keywords: Kano Two-dimensional Quality Model;PZB Model;Services Quality;Satisfaction
    Date: 2005
    Issue Date: 2014-06-26 23:50:08 (UTC+8)
    Abstract: This study uses the SERVQUAL Model and
    the questionnaire to measure the student’s dormitory
    service quality in the university. The study
    classifies the dormitory service quality based on the
    Kano Two-dimensional Quality Model and applies
    Important-Perform
    Appears in Collections:[Department of Finance] Seminar Papers

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