Evaluating patient satisfaction by integrated conceptual methodology developed from Kano model

CHUR > College of Management > Industrial Management > Seminar Papers > Item 987654321/27988

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/27988

Title:	Evaluating patient satisfaction by integrated conceptual methodology developed from Kano model
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	工業管理學系 Industrial Management
Keywords:	the quality of nursing care service;patient satisfaction;Kano’s model
Date:	2006
Issue Date:	2014-06-26 23:45:09 (UTC+8)
Abstract:	In an era of rapid change and consolidation in the health care environment, of particular interest to hospital is the ability to benchmark aspects of patient satisfaction with other competing units. To improve the quality of nursing care, nurse managers n
Appears in Collections:	[Industrial Management] Seminar Papers

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