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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/27780


    Title: 骨幹傳輸評鑑制度對服務品質與顧客滿意度之相關研究─以某電信公司為例
    Authors: 賀力行
    Ho, Li-Hsing
    Contributors: 科技管理學系
    Technology Management
    Keywords: 語音及網路訊務服務;骨幹傳輸
    Voice and Internet Data Service;Backbone Transmission
    Date: 2010
    Issue Date: 2014-06-26 23:37:47 (UTC+8)
    Abstract: 在現今網路科技被普遍且大量運用的時代，使得網路最核心的「骨幹傳輸」之不可中斷性、高可靠度及低障礙率被極為嚴苛的要求著。研究發現國內某電信公司每年辦理的「骨幹傳輸」評鑑，對於提升該公司服務品質與顧客滿意度呈正相關性，故建議該公司透過此一制度之實務經驗，作出適當的決策，能以最小化成本、最快速反應時間，獲得最大的績效成果。
    Appears in Collections:[Department of Technology Management] Seminar Papers

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